ServiceMax Announces Asset 360 That Integrates Data With Salesforce

Asset-centric field service management firm ServiceMax Inc. has announced that its latest service, ServiceMax Asset 360, will now allow users to integrate their data with Salesforce. It will bring ServiceMax’s asset-centric approach and experience of over a decade to more users across a broader set of industries to keep critical asset running.

The service will deliver a 360-degree view into installed bases, service contracts, and asset performance to maximize equipment uptime and reduce maintenance costs. These advanced insights are natively developed within the Salesforce Field Service. It will empower consumers to shift from selling products to adopt “outcome-based strategies” that propel businesses forward. Neil Barua, the CEO of ServiceMax, said, “we are proud to offer this new solution, built on the Salesforce platform, which will enable even more customers across a broader set of industries to benefit from an asset-centric approach in order to run more profitable, efficient service operations and ensure uptime on the world’s most important assets.”

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The announcement was also endorsed by Mark Cattini, SVP of Field Service Management at Salesforce. He stated, “with the combination of ServiceMax Asset 360 and Salesforce Field Service, companies across industries will have access to enhanced asset management and dynamic resource scheduling capabilities on a single platform. This is the future of field service and it’s connected, proactive and intelligent.”

The latest offering will enable reduced implementation time and deliver new ideas with every release, bring enhanced workflows directly to users “out of the box,” and provide access to new up and coming technologies such as Einstein.

ServiceMax Asset 360 for Salesforce will be available in November 2020.

In the last four years, ServiceMax has changed hands twice – first in 2016, when General Electric Co acquired them, and then in 2019, it came under the stewardship of Silver Lake Partners LP. The company also collaborated with startup Zinc Inc. in February 2019 and announced their latest partnership with Scope AR in August; it will provide a large-scale visual knowledge base for industrial workers.

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Salesforce, through its venture capital arm Salesforce Ventures, led an $80 million investment round into ServiceMax in February.